Refund policy

Return & Refund Policy

Thank you for shopping with Walker Design & Sales.

Because our prints are custom made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, incorrect material selection, color preference, or changes of mind once an order has been submitted to production.

Each print is produced specifically for your order through our professional print lab partner, WhiteWall.

Cancellations

If you need to cancel or change an order, please contact us immediately at sales@walkerdesignsales.com.

Orders may only be canceled before they are submitted to production. Once an order has entered production, it usually cannot be changed or canceled.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us at returns@walkerdesignsales.com within 14 days of delivery.

Please include:

  • your order number,

  • photos of the damaged or incorrect item,

  • photos of the packaging,

  • and a brief description of the issue.

Please keep the original item and packaging until the issue is resolved.

Do not return the item unless we specifically instruct you to do so. Items sent back without prior approval may not be accepted.

After reviewing the issue, we will work with our production partner to determine the appropriate resolution. Depending on the situation, this may include a replacement, repair, refund, or other appropriate solution.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

  • custom photo prints,

  • framed prints,

  • acrylic prints,

  • metal prints,

  • canvas prints,

  • special-order products,

  • personalized products,

  • gift cards,

  • sale or clearance items.

Color and Appearance

We make every effort to represent artwork accurately. However, colors may appear slightly different depending on your screen, display settings, room lighting, print material, and finish.

Minor color, brightness, contrast, or texture differences are not considered defects.

Exchanges

We do not offer exchanges for custom-made prints.

If you would like a different size, material, frame, or finish, please place a new order.

Refunds

If your claim is approved, we will notify you of the resolution.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card company may require additional time to post the refund.

If more than 15 business days have passed since your approved refund, please contact us at sales@walkerdesignsales.com.